If something has gone wrong, tell us. Every complaint is read by our team, acknowledged quickly, and looked into properly.
Fill in the form below with as much detail as you can. It goes straight to our team.
You'll hear from us within 3 working days confirming we've received it.
We look into what happened and give you a written outcome, normally within 15 working days.
If you're not satisfied, you can escalate to the Property Redress Scheme, free of charge.
We handle every complaint fairly, promptly and in confidence, under our complaints procedure.
Urgent issue? If your complaint involves an urgent repair, a safety issue or a safeguarding concern, please also call us immediately on 01992 921 001 so it can be dealt with straight away.
If you remain unsatisfied with our response, you can refer your complaint to the Property Redress Scheme, membership number PRS056910, free of charge to consumers.